purelybox Terms of Service

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Welcome to purelybox. These Terms of Service ("Terms") set out the rules that apply when you visit or use the purelybox website, mobile platform, product offerings, and customer support services. By browsing our platform or completing a purchase, you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

Your use of any service offered by purelybox confirms that you have reviewed, comprehended, and consented to these Terms together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you may not access or use our website or services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be 18 years of age or older, or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. The following activities are not permitted:
  • Submitting fraudulent transactions or placing orders in bad faith;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without our permission;
  • Attempting to breach site security, data infrastructure, or other users' accounts;
  • Reselling purelybox products for commercial profit without our express written consent.
• Account Security: You bear responsibility for safeguarding your account login credentials and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Where a clear pricing or typographical mistake occurs, purelybox may correct the error and revise or cancel any impacted orders prior to dispatch, returning any amount already charged in full.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with serious allergies should carefully inspect the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may cap order quantities or cancel orders reasonably believed to involve fraud or a breach of these Terms.
• Payment Processing: All payments are secured with SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before we dispatch an order.
• Order Modifications & Cancellations: To cancel or change an order, you must contact support@purelybox.store within 1 hour of placing it. After an order has moved into dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every piece of original content on purelybox's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to purelybox and is safeguarded by international copyright, trademark, and intellectual property laws. Copying or distributing this material without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent that applicable law allows, purelybox will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you actually paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law principles. Before pursuing any formal action, you agree to first bring any dispute or claim relating to these Terms or your purchase to purelybox's support team so that we may attempt an informal resolution.

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9. Changes to These Terms

purelybox may revise or update these Terms at any time. When changes are material, we will announce them by publishing the revised terms on our website. If you continue using our website or services after an update takes effect, that continued use signifies your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: purelybox
• Customer Support Email: support@purelybox.store
• Customer Support Phone: 13059228296
• Physical Business Address: 6090 W 18TH AVE APT 135, HIALEAH, FL 33012, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST